Q: How can I view the status of orders that have been placed?
A: You can click on the My Accounts tab and log into your account. This page lists all your orders. If you did not create an account you can email or call us @ ideal17.info@gmail.com 8136050177

Q: What will shipping cost me?
A: We pay shipping for all orders $70 and over. Free shipping is via USPS Priority Mail to all U.S states. If your order is under $70 you will see a $9 charge that will be displayed on the checkout screen before confirming your order.

Q: Can I have my order shipped C.O.D. or pay after shipping?
A: COD is not available on the website, neither paying after shipping.  call 8136050177 for phone orders. additional fees may be applied over the phone.

Q: How quickly are my orders processed?
A: We ship orders in the order they are received.  Occasionally, we receive a large number of orders in a short period of time. If this occurs, your package may not ship immediately. We will however work to ship it quickly.   In most cases your order ships within 12-24 business hours.
Should you request a product that is on backorder for more than 1 week we will contact by email to let you know when the product will be available. If your order is extremely time sensitive please call us and we will take care of it for you.

Q: how fast should i receive my order and how i can track it ?

A: we use 2 day usps priority mail on most orders. you will be emailed a tracking number once shipped.

 

Q: What forms of payment do you accept?
A: We gladly accept Visa, Master Card, American Express, Discover via PayPal.

Q: How can I contact someone if I have a question?
You can reach us by calling 8136050177  Monday – saturday 9AM -8PM ET — sunday 12PM – 5PM. You can also email us at Ideal17.info@gmail.com