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Store Hours:

Monday – Friday : 8AM to 7PM
Saturday : 9AM to 3PM
Sunday : 11AM to 3PM

Online Department Fulfillment: MON – FRI  8am – 7pm  |  Random Hours on SAT & SUN, but Guaranteed by Monday between 5pm & 6pm

*** Saturday & Sunday Fulfillment *** Depending on staff availability, Order  fulfillment can take time later in the day 7pm – 11:59pm & in some cases it can be both pushed until Monday morning early 8am – late 5pm – 6pm.

Phone:

Monday – Friday : 8AM to 7PM
Saturday : 9AM to 3PM
Sunday : 11AM to 3PM

Email: MON – FRI  8am – 7pm | Random hours on weekends – SAT & SUN

FB & IG messages:  8am -11:59pm – 7 days a week  **Restrictions apply**

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Order Handling: 12-24 business operating hours – **Eastern Time – Tampa Florida**- which translate to: 24-48 normal hours

***Most of orders are fulfilled within the normal online department business hours ^^^^ However, it is possible for some orders to be pushed late if it happens to be super busy in combination with staff shortage or stock/technology/inventory management errors. We try our best to fulfill orders in a timely manner^^^^

***Orders Falling On Friday after 5pm, Saturday, & Sunday Will Be Shipped/Sent off to Main HUBS By Monday morning 8am & Monday evening 5pm – 6pm at the latest.

***Acceptance scans should appear right after the daily morning drop off between 8am – 11:59am; However in some cases, acceptance scans might fall in at a later time due to uncontrolled factors at the Carriers Facility. However, it is possible for acceptance scans to be pushed later to 3pm – 7pm if it happens to be super busy in combination with staff shortage or stock/technology/inventory management errors. We try our best to fulfill orders in a timely manner^^^^

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Free shipping:

via: USPS Priority 2-3 days  OR  UPS Ground 2-5 days

Free 2-3 days priority shipping on orders above $70 to US STATES **Restrictions apply**

$7.99 flat rate 2-3 day mail charge on orders Below $69.99 to US STATES **Restrictions apply**

** USPS Ground (2-5 days) is applied on Some Small Select Items on orders below $69.99

*** Idealbarbersupply has the Right to Choose the best Shipping method and carrier at its own discretion***

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wrongful scans by carriers:

Tracking numbers, in some cases, take a longer time to reflect online. Your package might be delivered while the tracking number is not updating at the time seen/checked on screen. In some other cases it might be marked delivered, but it has not gotten there yet due to wrongful scans by a carrier member

*** Idealbarbersupply is not held responsible for any carrier wrongful scans or delays***

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Shipping to US Territories:

(Guam, us virgin islands, american Samoa, northern mariana islands, Puerto Rico)

Free 2-3 days priority shipping on orders above $70 **Restrictions apply**

$9.99 flat rate 2-3 day mail charge on orders below $69.99 **Restriction apply**

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Shipping Restrictions:

Applies on big, heavy, bulky, numbered count items and to the far away states on the map. Some items incur additional delivery charges. Customers will be notified by phone or email about shipping restrictions. If customer agrees to cover shipping difference, order will be shipped at customer’s consent. In Case of  disagreement to cover shipping difference, order will be cancelled and money will be refunded back to customer.

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Signature Confirmation on Delivery: 

Idealbarbersupply does not offer delivery signature confirmations as a required standard. It is an extra optional at the cost of $4.99 on checkout.

Note: Incase Idealbarbersupply fails to deliver Signature confirmations to customers selecting this optional service; then ideal barber supply shall refund the original cost of $5 back to the client with no questions asked. **No Party is held responsible as simple mistakes can occur within the professional work environment. We appreciate your understanding.

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Delivery:

Expected any time within 2-5 Business Days. Factors vary with each shipping carrier as delays are common from time to time within. We try our best to work fast to get your orders shipped on time.

*** Idealbarbersupply is not held responsible for any carrier wrongful scans or delays***

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In Case of missing/wrong items from package:

Customers shall call and make a claim within 12 hours upon delivery in accordance with the tracking number. If failed to do so within the set timeframe, ideal barber supply is not responsible for any further action. We will look into our records/pictures to see if the shortage/error happened on our end. If errors happen on our end, then we will be more than happy to assist you in a timely manner to solve the issue.

Phone: 813-605-0177

Contact@idealbarbersupply.com

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Shipment stuck in transit and taking a very long time to get here:

WE can’t do much in these cases but to be patient and contact the carrier to figure out why the package is stuck and taking such a long time. If we receive the package back, we will contact the customer about the matter being & sending it back again to the respective address. We recommend that the buyer files a claim with the carrier right away.

*** Idealbarbersupply is not held responsible for any carrier wrongful scans or delays***

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Stolen, missing, Or damaged during transit: 

If the package was stolen or damaged while in transit, only the carrier can assist you with the process of covering back your lost package or equal value compensation. Please have all the information pertaining to the package ready so you can inform the carrier agent. If you need the tracking number or copy of invoice to complete any carrier related process, please feel free to contact us and we will be more than happy to provide you with the required information.

Phone: 813-605-0177

Contact@idealbarbersupply.com

*** Idealbarbersupply is not held responsible for any carrier wrongful damages or delays***

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Undeliverable Packages (Return to sender):

Customers are responsible for shipping charges when re- shipping ”return to sender packages” to the assigned address on file.

For reasons out of our control:

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*Shipping Insured against Tracking Losses/Non delivery* – & – ** Push Priority **

— Optional shipping charges at checkout —

We cover & reship the Full Order dollar value & contents if the tracking number is lost as of not updating/ stuck/ or not marked Delivered.

Shipping insured against Tracking Number Losses/Non delivery. – Key factory determines out come : Tracking Marked Delivered.

1- If tracking marked delivered, case is done and final.

2- If Lost after marked Delivered, Client has to solve it with the carrier.

3- If Miss Delivered near by or delayed, client also has to solve it with the carrier.

*Push Priority*  order fulfillment process to be completed in the first 12 online department business hours. (Eastern Time, Tampa Florida)** :- which translate to 24 normal hours after order is placed. (Eastern Time, Tampa Florida)**

**Rule:

Order is collected, prepped, packed, and shipping label is printed in the first 12 online department business hours. ^^^^

**This assure your package to be sent off to the respective carriers HUB in the following 12 business hours which translate to 24 normal hours after label is printed. (Eastern Time, Tampa Florida)**

**Please hold account for delayed acceptance scans by the carriers as we have no control over** applied to both US STATES & TERRITORIES

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***No Cash Refunds; Final and Firm***

Final on the following:

However; Equal exchanges only on Full Defect from Manufacturer.

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WE offer 30 days Warranty on Motor & Battery : Full Defect : (Zero Life On Power Switch):

we cover complete failure/ShutDown within the first  30 days  from delivery date. The manufacture limited warranty follows right after which takes care of any imperfections and minor issues. Please read below on “We don’t cover or withstand”

If the Tool turns ON for A few Minutes and then OFF, Thats a Warrenty Claim and is NOT Covered by our Idealbarbersupply  30 Days  Warrenty on Full Defect motor & battery (Zero Life On Power Switch)

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No Exchange on Normal Functioning Tools:

Exchanges are allowed within  30  days from delivery date only on complete defects/ShutDown/None working/Zero Life.

Equal Exchanges on full defects are accepted in its original shape (new factory condition, clean, unused, unscratched)

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Return labels are not provided by Idealbarbersupply Due to our Finale sale and No Refund Policy:

Returned Shipping cost back to idealbarbersupply is handled by customers at no exceptions.

**We will cover shipping cost back to customer Only when Re-shipping corrected items like: (full defect, wrong item, wrong color, wrong size, missing item from box)

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Orders can be Canceled within 6 hours of Payment:

You can cancel your order by calling the store at 813-605-0177 or emailing us: Contact@idealbarbersupply.com

**After the 6 hour period, we don’t accept order cancellations and especially if the order had been already fulfilled during the business hours after the 6 hour window allowed – Hint:*Shipping Label Printed & Sent Off to Main Shipping Hubs* 

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We don’t cover or withstand:

Dislike the use, adjustments, modifications, feel, look, color, weight, sound, experience, Minor Manufaturer Defects, or shape of sold goods.

Be determined on your purchase. we are not the manufacture of these tools; we only retail/distribute them.

Contact your respective manufacturer for further warranty information. You can also find links to manufacture warranty information at the footer down below on our site.

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Thanks for shopping with idealbarbersupply.com

We take great pride in our reputation of quality and it is important to us that you are completely satisfied. We handle requests on a case-by-case basis. We stand behind our products and aim for customers to be happy. We’ll always do our best to take care of you and help you with your barber needs and wants.

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All requests must be made through Email or phone call:

Email: contact@idealbarbersupply.com

Store & Online: 813-605-0177

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Store Hours:

Monday – Friday : 8AM to 7PM
Saturday : 9AM to 3PM
Sunday : 11AM to 3PM

Online Department Fulfillment: MON – FRI  8am – 7pm  |  Random Hours on SAT & SUN, but Guaranteed by Monday between 5pm & 6pm

*** Saturday & Sunday Fulfillment *** Depending on staff availability, Order  fulfillment can take time later in the day 7pm – 11:59pm & in some cases it can be both pushed until Monday morning early 8am – late 5pm – 6pm.

Phone:

Monday – Friday : 8AM to 7PM
Saturday : 9AM to 3PM
Sunday : 11AM to 3PM

Email: MON – FRI  8am – 7pm | Random hours on weekends – SAT & SUN

FB & IG messages:  8am -11:59pm – 7 days a week  **Restrictions apply**

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TERMS & CONDITIONS

The site may contain text errors, misrepresentations, unmatched pictures, wrong prices, wrong product availability, wrong pics, which all are subject to change at any time without prior notice at Idealbarbersupply’s own discretion. we have the right to terminate accounts, stop service, or cancel orders if believed customer violates terms, conditions, or commit any harmful actions against Idealbarbersupply or its subsidiaries. Prices are subject to change without notice. also, Prices may differ Online vs In-Store. We reserve the right to limit quantities. Some illustrations are for representation only and may not reflect the actual look or size of the product offered.

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